50 Minutes!!!!

That's how long I spent, collectively, speaking to a total of 5 (FIVE!) customer service reps in 1 single phone call trying to set up installation of my new clothes dryer.

I'm serious. Dead serious. I'm not exhaggerating one bit.

After making 2 (TWO) phone calls (prior to the above-mentioned call) in which I was transferred between multiple departments telling me I needed to speak with the OTHER department that had transferred me, I finally got a hold of the "right person" to PURCHASE installation. A sigh of relief on my part...until I was transferred to the SCHEDULING department and got lost in the telephonic maze.

It then took 3 failed attempts before I found a rep who was sympathetic to my plight and took it upon herself to try to get me back to where I had started. It then took this very nice rep 3 more transfers to get me back to the original rep that had helped me.

Another sigh of relief...until he tried to transfer me again to scheduling...and if you guessed that I was lost again, you would be correct. Only this time, I heard a pre-recorded message telling me that my "call had not gone through" and I needed to "hang up and call back".

AAAAAAAAAAAHHHHHHHHHHHHHHHHH!!!!!!

I was all ready to give up on the "pro" installation and try to do it myself. Until the rep who lost me TWICE at that point called me on my cell phone, apologized for losing me, and took care of everything himself.

Phew!

I only hope that the actual installation goes much more smoothly than its set up!